Last Updated: 28 August 2024
At Eduledge.in, operated by Vuray Consulting Private Limited, we provide online courses and educational consultancy services. As our services are delivered digitally or through personalized consultations, the following policy outlines how you can access and receive these services after purchase or registration.
1. Delivery of Online Courses
Immediate Access: After successful payment, you will receive access to the online course(s) you have purchased. Course materials, such as videos, eBooks, and resources, will be available through your user account on our platform.
Login Credentials: Upon completing your registration, you will receive an email containing your login credentials and instructions to access the course. Please check your inbox and spam/junk folder for this email. If you do not receive it within 24 hours, contact us at info@eduledge.in.
Platform Requirements: Ensure you have a stable internet connection and compatible devices (e.g., computer, smartphone, or tablet) to access the digital materials.
2. Delivery of Consultancy Services
Scheduling Consultations: After submitting your details and purchasing consultancy services, our team will contact you within 1 business days to schedule your session(s). All consultations will be conducted in our office or via phone, email, or online video conferencing platforms such as Zoom, Google Meet, or Skype.
Documentation Support: Any necessary documents, such as admission guidelines, application templates, or scholarship details, will be delivered in person (In our office) or via email in PDF or other digital formats.
3. Non-Physical Products
Since we do not deliver physical products, there are no shipping charges or timelines for tangible goods. All our services are delivered electronically or virtually.
4. Delayed Delivery
While we strive for timely delivery of services, delays may occur due to:
Technical issues on the platform.
Incomplete or inaccurate information provided by the user.
Unforeseen disruptions, such as system outages or third-party service delays.
If you experience any delay in accessing your purchased courses or consultancy services, please contact our support team at info@eduledge.in for assistance.
5. International Access
Our courses and services are accessible globally. However, availability may vary depending on local internet regulations and restrictions. Ensure you comply with local laws when accessing our services.
6. Customer Support
For any issues related to accessing your courses or consultations, please reach out to our customer support team:
Email: info@eduledge.in
Response Time: Our team typically responds to inquiries within 24-48 hours during business days.
This Shipping and Delivery Policy is subject to change. Please check this page periodically for updates.
Thank you for choosing Eduledge.in for your educational journey!